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Thank you for considering the purchase of your video analysis from VOTSA.PRO. By placing your order you agree that if the VOTSA package does not operate on your computer as described on the website, that you will send the original file to customer.service@votsa.pro with the Subject "REQUEST FOR REPLACEMENT VOTSA FILE" and the file will be replaced within 7 days of receiving the email replacement request.

A replacement file will be available on the VOTSA.PRO website for viewing and downloading. A notification email will be sent indicating the date the replacement file will be available on the website. Purchaser must notify VOTSA.PRO within 7 days of the replacement file being posted to the website, if the replacement VOTSA file cannot be viewed on the website.

The purchaser must call VOTSA.PRO at 214.369.3242 to discuss a solution if the replacement VOTSA file is not functioning on the website. If VOTSA.PRO cannot provide a functioning VOTSA file on the VOTSA.PRO website within 7 days of purchaser's notification the replacement VOTSA file does not function properly on the website, VOTSA.PRO, LLC will refund the amount paid by issuing a credit to the credit card used to make the original purchase.

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